Warranty terms

Warranty Information for Products Purchased from SIA "Before & After"

All products purchased from SIA "Before & After" come with a 2-year warranty. The warranty card serves as proof of purchase and indicates the date of purchase.

The warranty covers damages caused by:

  • Manufacturing defects
  • Material quality issues

    The warranty is not valid if:

    • The proof of purchase document is not preserved
    • Separate product parts (buttons, zippers, belts, etc.) are lost
    • The product has mechanical damage or scratches caused by improper use
    • The defect arose from using the product for unintended purposes
    • The defect is a result of exposure to chemical substances
    • The defect arose due to improper care or failure to follow the product's care instructions
    • The product has been repaired by another service provider
    • The defect is due to natural wear and tear
    • The defect arose due to force majeure or an accident

      The warranty does not apply if the care instructions provided by SIA "Before & After" are not followed.

      Clothing Care Instructions:

      • Choose clothing according to size and body shape
      • Follow the manufacturer's care instructions to prevent color fading, deformation, or other quality issues
      • Review the garment label before washing and follow the washing and ironing instructions
      • Do not wash different colored clothes together to avoid fabric discoloration
      • Turn garments inside out before washing
      • Use detergents appropriate for the garment's color
      • Select the proper cycle and temperature when machine washing to prevent shrinking and color fading
      • Ensure no objects are left in pockets before washing
      • Choose the appropriate drying method (e.g., machine drying if allowed)
      • Use the appropriate ironing settings
      • Avoid cleaning clothing with solvents or unsuitable chemicals
      • Protect clothing from contact with chemical substances

        Shoe Care Instructions:

        • Choose shoes according to size and foot shape
        • Follow the manufacturer's care instructions to avoid color fading, deformation, and other quality issues
        • Use a shoehorn when putting on shoes to avoid deformation
        • Treat shoes with a protective product to safeguard against harmful environmental factors. In wet weather, apply more frequently
        • Care for natural leather shoes with appropriate products
        • Do not wash shoes with water
        • Protect natural leather shoes from rain
        • Do not store shoes in direct sunlight, excessive heat, or humidity to avoid deformation or color loss. Store shoes in a cotton bag, in a cool, dark place
        • Do not dry shoes on radiators or other heating devices
        • Regularly maintain shoes with care products, and perform repairs if necessary
        • Protect shoes from sharp objects and chemicals
        • Do not clean shoes with solvents or other inappropriate chemicals
        • Warranty does not cover defects like worn heels or defects caused by improper care, including normal wear and tear